Issue reporting
Report a problem from your phone.
Built for the hours that matter
Operations software for businesses that never close.
Report a problem. Reach the right person. Keep it moving until it is resolved.
For staff. For managers. For ownership.
At 2 a.m., a text message is not a system.
Give every issue an owner.
Keep every shift in the loop.
Accountability at every level
Reported. Routed. Resolved.
A clear path from the first report to the final fix.
- 01Staff
Report
Staff raise the issue.
- 02Manager
Route
The right manager is alerted.
- 03General manager
Escalate
Unresolved issues move up.
- 04Owner
Resolve
The outcome stays on record.
Inside the platform
The tools to keep things moving.
Confidential reporting
A private path to the right people.
A clear audit trail
See who did what, and when.
Announcements
Reach each location. Track acknowledgement.
Recurring checklists
Keep everyday work on track.
Owner exceptions view
See what needs your attention.
Views by role
Everyone sees what they need. Nothing more.
My Reports
Exterior lightingIn progress
Restroom issuePending
Leak – back areaResolved
HomeReportsCreateMore
Employee
Report and follow up.
Priority Issues
Exterior lightingIn progress
HVAC – frontPending
Delivery areaAssigned
HomeReportsCreateMore
Manager
Assign and resolve.
My Locations
North Location
East Location
West Location
South Location
HomeReportsCreateMore
General manager
Oversee your locations.
Needs Your Attention
Open issues
Past due
Awaiting assignment
HomeReportsCreateMore
Owner
Focus on exceptions.
Illustrative product views
Built for 24/7
Built for operators who never close.
Locations that run around the clock. Shifts that rotate. Staff who rarely meet ownership.
A good fit
Several locations. Shift-based teams. Problems that reach you late or by text.
Access & data
Clear access. Clear accountability.
- 01
Access by role and location.
- 02
A timestamped record of changes.
- 03
A separate path for confidential reports.
- 04
Your company owns its data.
Product design intent. The platform is not yet live.
Text alerts
The right alert. To the right person.
Sign-in codes, operational updates and emergency alerts for employees who opt in. No marketing messages.
Employees opt in by entering their mobile number at sign-up and confirming it at first sign-in.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to opt out or HELP for help.
Ladder Workplace Solutions
Ladder Workplace Solutions: Your sign-in code is 482916. It expires in 10 minutes. Do not share this code. Reply STOP to opt out, HELP for help. Msg&data rates may apply.
Sample message
FAQ
Questions, answered plainly.
What is Ladder Workplace Solutions?
Operations software for multi-location businesses that run around the clock. Staff report problems from their own phones, the right manager is alerted, overdue items escalate automatically, and owners see only the exceptions.
Do employees need to download an app?
No. It installs from the browser to the home screen. On iPhone, push alerts need that install, so text alerts cover emergencies.
Who can see what?
Role-based, by location. Each person sees only their own locations.
Are confidential reports private?
They go only to the recipients the company configures. In anonymous mode the reporter’s identity is hidden in the app, notifications and exports.
How do text alerts work, and how do I stop them?
Reply STOP at any time to stop receiving text messages. Reply HELP for help. See the SMS terms for the full details.
Is it only for one industry?
No. It fits any multi-location team that runs around the clock.
Let’s talk
A clearer path starts here.
Tell us how many locations you run and how problems get reported today.
- Business
- Ladder Workplace Solutions LLC
Send us an email
Include your name, company and number of locations.
Email usOr write to info@ladderworkplace.com.